Customer Service Representative

Description

JOB OVERVIEW: This position is responsible to receive customer inquiries (telephone calls and e-transactions) on various issues, including orders, payments, and cash applications. Apply customer credit card and electronic payments. Issue call tags, credits and trace customer order shipments. Interact with Sales and Distribution Center teams regarding products and customers inquiries. Responsible to maintain confidential and highly sensitive information KEY RESPONSIBILITIES:

• Receive customer inquiries (telephone calls and e-transactions) on various issues, including orders, payments, and cash applications. Issue call tags (merchandise returns), credits, and trace customer order shipments. Responsible to maintain confidential and highly sensitive information. Apply customer credit card and electronic payments. Issue refund checks to customers.

• Interact with Sales and Distribution Center teams regarding products and customers inquiries.

• Contact manufacturers for warranty and product information. Process order cancellations and backorder cancellations.

• Participate in special projects and perform other duties as needed.

SPECIFIC KNOWLEDGE & SKILLS:

• Very good telephone etiquette, ability to answer a high volume of calls, effective dispute resolution.
• General computer skills and ability to learn applicable computer systems.
• Aptitude to learn related financial transactions.

GENERAL SKILLS & COMPETENCIES:

• Good time management skills and the ability to prioritize work
• Attention to detail and accuracy
• Customer service oriented
• Very good Interpersonal communication skills
• Very good written and verbal communication skills
• Ability to maintain confidential and highly sensitive information
• Ability to work in a team environment
• Ability to multi-task

WORK EXPERIENCE: Typically 1 or more years of related experience. PREFERRED EDUCATION: General education, vocational training and/or on-the-job training. TRAVEL/ PHYSICAL DEMANDS:

• Office environment. No special physical demands required.

COMPENSATION: The posted range for this position is $31,680 - $55,440 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc. This position is eligible for an incentive not reflected in the posted range. Other benefits available include: Medical, Dental and Vision Coverage, 401K Plan with Company Match, PTO, Paid Parental Leave, Income Protection, Work Life Assistance Program, Flexible Spending Accounts, Educational Benefits, Worldwide Scholarship Program and Volunteer Opportunities. Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status. For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers